User Account Help

Password Reset
To reset your PYLI account password you may simply visit https://www.pyli.app/auth/forgot_password Enter your e-mail address and then click the link you...
Thu, May 6, 2021 at 11:07 PM
Verifying Your Phone and E-mail
To set up an account on PYLI we require that your phone number and e-mail address are verified. This can be done by: Clicking a link via e-mail Enter...
Sat, May 8, 2021 at 7:16 PM
Expired Activation Link
When creating a new account you will be sent an e-mail with an activation link to activate your account and verify your email. For your security this li...
Sat, May 8, 2021 at 7:15 PM
My account was locked
Don't panic, this is only temporary and it means that you've entered in your password incorrectly too many times in a row. Please wait a little ...
Fri, Jul 23, 2021 at 12:41 PM
Online Payment Fees
As we continue to grow and process a higher volume of payments we will have more negotiating leverage over the rates charged by third party services. We hop...
Wed, Oct 5, 2022 at 1:09 AM
I can't verify my phone number because it's already in use
PYLI only supports one account per person, so you will be unable to use your phone number on a second account. If you are in a situation where you'v...
Wed, Feb 1, 2023 at 11:13 PM