If you received the message:

“An error occurred completing your order”

it typically means your payment was not approved by your bank.

What usually causes this?

The most common reason is that your bank requires an additional verification step before allowing the transaction to go through.

This is sometimes called payment authentication or 3D Secure, and may involve:

  • A one-time code sent via text message (SMS)

  • A prompt in your banking app

  • Email verification

  • Face ID or fingerprint confirmation

If this step is required but not completed, the payment will fail and you may see a generic error message.

Why didn’t I see any verification step?

In some cases, the authentication prompt may not appear due to:

  • Pop-up or content blockers

  • Browser or device compatibility issues

  • Network interruptions during checkout

  • Your bank not properly triggering the verification flow

How can I fix this?

1. Try again and watch for prompts

  • Carefully retry your purchase

  • Check your phone for any texts or app notifications from your bank

2. Contact your bank

Ask them to:

  • Confirm whether the transaction was blocked

  • Enable or approve the charge

  • Let you know if authentication is required

3. Try a different payment method

  • Use another card

  • Try a different bank or credit card provider

4. Try a different device or browser

  • Switch between mobile and desktop

  • Try another browser like Chrome or Safari

Still need help?

If you’re still unable to complete your purchase, please contact support and include:

  • The email address used during checkout

  • The event name

  • The approximate time of your attempt

We’ll review the transaction and help you get it completed.