If you are an attendee:


Tickets sold on PYLI are non-refundable.

There are certain situations where event organizers have the authority to waive this rule. PYLI GROUP LLC reserves the right to restrict when refunds are allowed, and reject requests at our discretion.


If you are someone who purchased a ticket and are looking for a refund, you will need to contact the organizer of your event to request a refund. PYLI Support will be unable to process anything without their approval.



If you are an event organizer:


Refunds can be requested by contacting us directly.


please note the following:


  1. Refunds can be rejected for any reason
  2. Refunds take 5-10 business days to fully process.
  3. Refunds must be requested within 60 days of the original transaction to qualify.
  4. Once submitted, refunds can not be canceled, but multiple partial refunds up to the full amount are allowed.
  5. Transaction fees are non refundable. A full refund can result in negative revenue. The maximum allowed refund is the amount paid.

Funds for refunds will first be taken from your available PYLI balance, then pulled from a linked bank account if required. By proceeding you authorize us to pull from your currently linked payout bank account, and/or credit card (fees may apply).


For our high volume enterprise customers, we offer self refund features, however access to this feature is granted on a case by case basis.


To initiate a refund on an account with access to this feature:

  1. Locate the ticket order you would like to refund by finding it on the ticket page, or finding the attendee and opening the order details
  2. Click the "Ticket Refund Options" button
  3. Change the amounts for each line item under "New Refund Amount" up to the amount of the transaction that you would like to refund
  4. Verify everything is correct, and remember this can't be undone.
  5. click "Submit Refund Request"



If you need assistance with this feature, or if you think you have enough transaction volume and would like to request access to it, please contact us.